Always-On Customer Service

Give your customers the answers they need, whenever they need them.

Today’s customers expect to have access to customer service on their terms – and that means providing them with options for 24/7 support.

Standardize business Knowledge

Organize resolutions to provide information for your customer service agents

Quickly search your knowledge base for relevant answers, or make it easy for customers to do it themselves.

Social Customer Service

Deliver service to your customers on the social media channels where they live, on any device.

Agent Collaboration

Give your agents the tools to swarm to solve issues

With Service Cloud, agents can quickly escalate cases to experts to close cases faster.