Get Rid of "firstname.lastname@example.org"!
If you have sent some emails to your contacts directly from Salesforce, they may have received the emails with a “From” address that looks like “email@example.com on behalf of Your Name <your email address>”. For many organizations, this is not ideal branding.
Luckily, this behavior can be toggled by the “Enable Sender ID Compliance” checkbox in Administration Setup – Email Administration – Deliverability. So, your first thought might be to uncheck the “Enable Sender ID Compliance” checkbox, but that might not be a wise choice.
You will achieve two results with that action: One, you will no longer see “firstname.lastname@example.org”. Two, email servers will no longer see “email@example.com”. So, depending on their spam filter settings, some email servers will tag this as a “spoofed” email, in which the sender is not recognized as being legitimate. Thus, your “From” address retains only your branding, but no one sees it since it is stuck in a spam filter in cyberspace.
But all is not lost. Salesforce.com will save the day with Email Relaying. An optional feature from Salesforce (contact customer service), setting up email relaying will allow you to retain your company branding and also maintain Sender ID compliance. Problem solved!
So what is the catch? Well, will your email server allow relaying? Not all will allow relaying, especially if you have a hosted email provider. If you run your own Exchange server, the configuration for email relaying is not difficult. If you don’t run your own server, your results may vary.
Have you tried this solution? Let us know your experience in the comments below.
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