What Salesforce.com Won’t Tell You – Forbes

What Salesforce.com Won’t Tell You – Forbes

“We hate our CRM system. It’s terrible. No one is using it. We need a better one.”
“Can you recommend a CRM system that is more user friendly?”
“Our CRM system? It’s nothing more than a glorified rolodex!”
Sound familiar? It should. I hear these complaints all the time – both from clients and non-clients. Their complaints about their CRM (that’s Customer Relationship Management) systems are not only untrue, but misleading. I’m tired of hearing them. I’m bored of the excuses. I’m sick of the whining.- http://www.forbes.com/sites/quickerbettertech/2012/12/31/what-salesforce-com-wont-tell-you/


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